Flidget

Flidget is an innovative tool designed to mitigate churn for SaaS businesses by providing actionable insights into user behavior. Unlike traditional systems that only inform you after a user has churned, Flidget proactively alerts you about users at risk of leaving. Each user is assigned a live risk score—Healthy, Risky, or Drifting—along with a clear explanation of their status. This enables your team to address potential issues before users decide to cancel. Flidget also streamlines the cancellation process by facilitating real-time feedback directly on the cancel page, allowing users to share their reasons through a short chat. This feedback is captured in a centralized dashboard, making it easy for teams to analyze and act on. Designed specifically for SaaS founders and small teams, Flidget empowers businesses to take proactive measures against churn, ultimately protecting their monthly recurring revenue (MRR).

Drift Scoring

Flidget's Drift Scoring feature provides a clear and intuitive risk assessment for each user, categorizing them as Healthy, Risky, or Drifting. This scoring is based on user activity, ensuring that your team knows precisely who to engage with and why, without needing to decode complicated metrics.

Real-Time Exit Feedback

When a user decides to cancel, Flidget opens a chat interface right on the cancellation page. This feature allows users to express their reasons in their own words—either through text or voice—providing valuable insights that are tagged and stored in your dashboard for further analysis.

Centralized Dashboard

Flidget combines drift scores and exit feedback into one centralized dashboard, eliminating the need for multiple tools. Here, teams can filter by churn reasons, read conversation transcripts, and trigger follow-up communications—all from a single interface.

Easy Integration

Setting up Flidget is quick and straightforward, requiring just one npm install. It seamlessly integrates with various billing systems, including Stripe, Paddle, and Lemon Squeezy, ensuring that businesses can get started without technical hassles.

Identifying At-Risk Users

SaaS companies can utilize Flidget to identify users who are at risk of churning based on their engagement levels. By receiving timely alerts, teams can reach out to these users with personalized messages, potentially saving them before they decide to leave.

Gathering User Feedback

When a user chooses to cancel, Flidget captures the reasons behind their decision. This feedback can be invaluable for product teams, allowing them to address recurring issues or optimize features that may lead to churn.

Enhancing Customer Communication

Flidget enables teams to tailor their outreach strategies by providing context about user behavior. Instead of sending generic emails, teams can reference specific pain points based on the user's risk score and feedback, making communication more relevant and effective.

Streamlining Retention Efforts

With all data centralized in one dashboard, teams can efficiently manage their retention strategies by filtering users based on churn reasons and engaging high-intent exits through targeted win-back campaigns.

How does Flidget determine a user's risk score?

Flidget calculates a user's risk score based on their recent activity and engagement with key features in your product. This scoring system categorizes users into Healthy, Risky, or Drifting, which helps your team prioritize outreach efforts.

What happens when a user clicks cancel?

When a user initiates cancellation, Flidget opens a chat window directly on the cancel page. Users can provide their reasons for leaving in a conversational format, which is then logged and tagged in your dashboard for further analysis.

Can I integrate Flidget with my existing billing system?

Yes, Flidget is designed to integrate easily with various billing platforms, including Stripe, Paddle, and Lemon Squeezy. It also accommodates custom billing setups to ensure flexibility for your business needs.

Is there a free trial available for Flidget?

Flidget offers a free plan that allows users to get started without any initial investment. Paid plans begin at $29 per month, providing additional features and capabilities for growing businesses.