Paperchat - AI customer support

Paperchat is an AI-powered customer support platform that enables businesses to create custom chatbots and document assistants trained on their own data. Unlike generic chatbot solutions, Paperchat learns from your specific files, website content, knowledge base, and documents including PDFs, webpages, and text files. This means your chatbot understands your products, services, and unique business context, allowing it to make intelligent, accurate suggestions to your customers. The platform leverages large language models to deliver sourced, multilingual responses with advanced analytics, no-code integrations, and human handover capabilities. Paperchat is designed for businesses of all sizes, from e-commerce stores to service providers, who want to automate customer support, collect leads, and gain instant insights from their documents without requiring any coding skills. The core value proposition is simple: you get a custom AI agent that works exactly for your business, understands your customers in over 95 languages, and integrates seamlessly with tools you already use. With a free tier available and no credit card required to start, Paperchat makes enterprise-grade AI customer support accessible to everyone. The platform also provides detailed analytics and reporting to help you optimize your chatbot performance over time, ensuring your customer support continuously improves.

Custom Training on Your Data

Your chatbot is trained exclusively on your files, website content, knowledge base, or natural language text. This means it understands your products, services, and internal processes deeply. It can make intelligent suggestions and answer complex questions accurately because it has learned from your specific business context, not generic internet data. You retain full control over what your chatbot knows.

Multilingual AI Models

Paperchat supports over 95 languages, allowing your chatbot to communicate fluently with customers around the world. The AI can understand everything from complex technical queries to informal conversational remarks, and respond in the appropriate language and tone. This feature eliminates language barriers and expands your global reach without additional translation costs or tools.

Analytics and Reporting

Review every chatbot conversation with our advanced analytics dashboard. Identify trends in customer queries, uncover common issues, and see where your chatbot excels or needs improvement. These insights help you optimize your chatbot's performance, refine your knowledge base, and make data-driven decisions to improve customer satisfaction and reduce support workload over time.

No-Code Integrations

Connect Paperchat to your favorite platforms without writing a single line of code. Integrations include Shopify, Webflow, Wix, Framer, WordPress, and WooCommerce. These connections automate your workflows, sync customer data, and allow your chatbot to access real-time information from your existing tools, making it a seamless part of your business operations.

E-commerce Customer Support Automation

E-commerce businesses can deploy a Paperchat chatbot to handle common customer inquiries such as order status, shipping information, product recommendations, and return policies. The chatbot is trained on product catalogs, FAQs, and support documentation, enabling it to provide accurate, instant responses 24/7. This reduces the burden on human support agents and improves customer satisfaction with faster resolution times.

Lead Generation and Qualification

Paperchat can be configured to collect leads by engaging website visitors with intelligent conversations. The chatbot asks qualifying questions, captures contact information, and routes high-quality leads directly to your sales team. Since it understands your products and services, it can provide personalized recommendations that encourage visitors to share their details, turning casual browsing into valuable business opportunities.

Internal Knowledge Base Assistant

Companies can use Paperchat as an internal document assistant for employees. Train it on company policies, HR manuals, technical documentation, and project files. Employees can then ask questions conversationally and receive instant, sourced answers. This speeds up research, reduces time spent searching for information, and ensures everyone has access to the most current knowledge without needing to navigate complex file systems.

Multilingual Customer Support for Global Businesses

Businesses serving international customers can leverage Paperchat's 95+ language support to provide consistent, high-quality support across different regions. The chatbot can handle inquiries in a customer's native language, understand cultural nuances, and respond appropriately. This eliminates the need for multiple support teams or expensive translation services, making global expansion more efficient and cost-effective.

What is Paperchat?

Paperchat is an AI-powered customer support platform that lets you build custom chatbots and document assistants trained on your own data. It uses large language models to read, search, summarize, and answer questions conversationally based on your files, website, knowledge base, and other documents. It supports over 95 languages, provides analytics, no-code integrations, and human handover capabilities.

Do I need a website to use Paperchat?

No, you do not need a website to use Paperchat. You can train your chatbot on files, PDFs, text documents, or a knowledge base without any web presence. However, if you do have a website, Paperchat can also crawl and learn from your webpages to provide even more comprehensive support.

Is there a trial period for the paid plans?

Paperchat offers a free plan that allows you to get started without a credit card. For paid plans, there is a trial period available so you can test the advanced features before committing. Specific trial duration and plan details can be found on the pricing page.

Any hidden costs in the free plan?

No, there are no hidden costs in the free plan. Paperchat is transparent about its pricing. The free plan includes core functionality to help you build and test your chatbot. If you need additional features such as higher usage limits, advanced analytics, or more integrations, you can upgrade to a paid plan at any time.

Paperchat offers a free plan to get started with no credit card required. Paid plans are available for businesses that need higher usage limits, advanced analytics, more integrations, and priority support. Specific pricing tiers and features can be found on the Paperchat website pricing page. The platform is designed to scale with your business, so you only pay for what you need as your customer support requirements grow.